Returns and refunds

Custom-printed transfers

Your transfers are made to your artwork, so they're exempt from 14-day change-of-mind returns under the Consumer Contracts Regulations (goods made to your specification). You can cancel free any time before printing starts; email quickly and we'll catch it if we can.

Faults

If your print is faulty, email a photo within 14 days of delivery to [email protected] with your order number, and choose a priority reprint or a refund. You don't post anything back unless we specifically ask. Your statutory rights under the Consumer Rights Act 2015 sit alongside this and are never reduced by it.

Issues that are not print faults

Things that were in your file: low resolution, differences between screen and printed colours, spelling and layout. And application faults: a transfer pressed at the wrong temperature, time or pressure, or with a domestic iron. If you're not sure whether a fail is press or print, send the photo anyway and we'll tell you honestly.

Refund timing

Approved refunds go back to the original payment method within a few working days.