Returns and refunds

Custom-printed transfers

Your transfers are made to your artwork, so they're exempt from 14-day change-of-mind returns under the Consumer Contracts Regulations (goods made to your specification). You can cancel free any time before printing starts; email quickly and we'll catch it if we can.

Faults

Faults are a guarantee matter, not a returns process: email a photo within 14 days of delivery to [email protected] with your order number, and choose a priority reprint or a refund. You don't post anything back unless we specifically ask, and we almost never do. Your statutory rights under the Consumer Rights Act 2015 sit alongside this and are never reduced by it.

What the guarantee can't cover

Things that were in your file: low resolution, colours that looked different on a screen (screens are RGB, print is CMYK), spelling, layout. And application faults: a transfer pressed at the wrong temperature, time or pressure, or with a domestic iron. If you're not sure whether a fail is press or print, send the photo anyway and we'll tell you honestly.

Sample packs

Sample packs aren't custom-made, so normal rules apply: tell us within 14 days of delivery, return within 14 days of telling us (Returns, Magic Touch Promotions Ltd, Unit 3 Newcombe Drive, Hawksworth Industrial Estate, Swindon SN2 1DZ), refund within 14 days of it arriving back. Return postage for change of mind is yours; faulty packs are entirely on us.

Refund timing

Approved refunds go back to the original payment method within a few working days.